Return and Refund Policy
Email all requests/question to firstname.lastname@example.org
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please note that its normal for handmade items to sometimes have very minor defects.
To be eligible for a return, your item must be unused and in the same condition that you received it. We do not pay for shipping costs on refunds/exchanges.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Canceling before shipment
Cancel requests made before an item is shipped must email the request BEFORE the item is shipped. Please note cancellations cannot always be guaranteed due to the speed of shipping.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund for the item will be processed, and a credit for the price of the item will automatically be applied to your credit card or original method of payment, within a certain amount of business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund after the 6th business day from the initial cancellation/refund notice sent via email, please contact us at email@example.com or by phone. We are happy to work with you if there are any questions regarding this process.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace or exchange items if they are defective, incorrect, or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
International shipping may be associated with increased courier costs. This remains outside of our control. In this case, we are unable to intervene due to these factors outside of our control.
If you have any inquiries, Please contact with phone, email or form. We will reply soon.